SMS
(Softmat Management Services)
What’s included?
NETWORK OPERATIONS CENTER (NOC)
SPECIALIZED SUPPORT
HELP DESK AND TICKETING PLATFORM
LEVEL 1 SERVICE DESK (TECHNICAL SUPPORT)
OUTSOURCE YOUR IT DEPARTMENT WITH A MODULAR, SCALABLE, AND RELIABLE MODEL
At Softmat Services, we offer a modular IT outsourcing model tailored to the size, complexity, and growth stage of your business. Through our SMS service, we take full care of your IT infrastructure so you can focus on your core operations.
Key Benefits
Guaranteed quick response
Minimize resolution times with expert support and defined SLAs..
Visibility and control
Access dashboards, reports, and service history through our ticketing platform.
Focus on your core business
Free up your internal resources and let us handle IT operations.
Effortless scalability
Expand IT services as you grow, without restructuring your team.
Continuous and stable operations
Prevent downtime with proactive monitoring and preventative care.
Expert guidance
Get support from certified professionals and PMP-level project leadership.
Service Plans
Softmat PRO.
Specialized, around‑the‑clock support (7×24). 4‑hour response SLA, depending on issue criticality. 24/7 support hotline On‑site assistance when required.
BeneficiosBeneficios
Softmat Plus.
Specialized support during business hours (5×8). Ticket-based system with support hotline available 5×8. Remote assistance. Two on-site visits included per contract term..
Softmat BASIC.
Specialized support during business hours (5×8). Ticket‑based support hotline available during business hours. Remote assistance throughout the contract term.
Ready to hand over your IT operations with confidence?
Schedule a free consultation and discover the plan that fits your business best.